Order Cancellation

  1. Before Shipping:
    • You may cancel your order before it is shipped by emailing [wecare@merakishirts.com] with your order number.
    • For Cash on Delivery (COD) orders: Cancellation is free of charge if requested before dispatch.
    • For prepaid orders (Easypaisa/JazzCash): Refunds will be processed to the original payment method within 5-7 business days.
  2. After Shipping:
    • Once your order is shipped, cancellation is no longer possible. You may return the item(s) as per our Return Policy below.

Returns

  1. Eligibility:
    • Items must be unworn, unwashed, and in original packaging with tags attached.
    • Return requests must be made within 07 days of delivery.
  2. Process:
    • Email [wecare@merakishirts.com] to request a return authorization.
    • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
    • Include your order number and reason for return.

Refunds

  1. Approved Returns:
    • Refunds are processed within 7-14 business days after we receive and inspect the returned item(s).
    • COD Orders: Refunds will be issued via bank transfer to the customer’s provided Pakistani bank account. Ensure you include accurate account details in your return request.
    • Easypaisa/JazzCash Orders: Refunds will be sent to the same Easypaisa/JazzCash account used for payment.
  2. Non-Refundable Costs:
    • Original shipping fees are non-refundable unless the return is due to a fault on our part (e.g., wrong item shipped).
  3. Defective/Incorrect Items:
    • If you receive a damaged, defective, or incorrect item, email us immediately at [wecare@merakishirts.com]. We will cover return shipping costs and issue a full refund or replacement.

Important Notes for Pakistan

  • All transactions are in Pakistani Rupees (PKR).
  • Cash on Delivery (COD) orders are subject to availability and may require partial prepayment in high-risk areas.
  • Refunds for JazzCash/Easypaisa may take 3-5 business days depending on your mobile wallet provider.

Contact for Cancellations/Refunds

Email: [wecare@merakishirts.com]
Include your order number and payment method details (e.g., JazzCash transaction ID) for faster resolution.